Last updated: 4 September 2026
These terms apply to every booking made with BristolRide — through this website, by WhatsApp, by phone or by email. By booking you agree to them. Please read them together with our cancellation policy and privacy policy.
1. Who we are
BristolRides Ltd, trading as BristolRide. Registered in England & Wales, company no. 17421301. Registered office: 33 Meadow Way, Bristol, BS32 8BN, United Kingdom.
Email: booking@bristolride.com · Phone: +44 7904 060865 · WhatsApp: +44 7904 060865
2. Bookings and confirmation
A booking is made when you send us your journey details and we confirm them by email or WhatsApp. The confirmation states the pickup time and place, the destination, the vehicle class and the agreed price. Please check it and tell us straight away if anything is wrong. No payment is taken online and no card details are needed to confirm a booking.
Same-day bookings are welcome but depend on driver availability. For early-morning and late-night pickups we recommend booking at least 24 hours ahead.
3. Prices
Every quoted price is fixed and all-inclusive: fuel, tolls, airport pickup and drop-off fees, meet and greet in the arrivals hall, and VAT where applicable. There is no meter, no surge pricing and nothing added afterwards. The price shown when you book is the price you pay.
The price applies to the journey as booked. If the route, the number of passengers, the vehicle class or the pickup time changes, we will tell you the new price before you confirm the change. Additional stops on the way are agreed and priced in advance — add them to the notes when booking.
Day trips, tours, group bookings and any route not listed on the site are quoted individually. Those quotes cover the car, driver, fuel and parking; attraction tickets, meals and similar costs are not included unless the quote says so.
4. Payment
You pay the driver at the end of the journey, in cash (pounds sterling) or by card, or by the secure card payment link we send if you chose that option when booking. A receipt is available on request.
5. Airport pickups and waiting time
Give us your flight number and we track the flight, so the pickup time moves with a delay at no extra cost. Your driver waits in the arrivals hall with a name board. Every airport pickup includes 60 minutes of free waiting time from the moment the flight lands. Waiting beyond the included time is charged at £10 per 15 minutes.
For other pickups please be ready at the agreed time and place. If you cannot find your driver, call or message us before leaving the pickup point.
6. Cancellations, changes and no-shows
You can cancel free of charge more than 24 hours before the scheduled pickup. Cancellations within 24 hours may be charged up to 50% of the agreed price. If nobody is at the pickup point by the end of the waiting time and we cannot reach you, the booking is treated as a no-show and the full price may be charged. Full details are in our cancellation policy.
To change a booking, contact us with your booking reference. Changes depend on availability.
7. Passengers, luggage and child seats
Each vehicle class has a passenger and luggage limit, shown on the fleet pages and at booking: our cars carry up to 3 passengers with 2 standard suitcases or 3 cabin bags, and the business van up to 7 passengers with 7 standard suitcases. Please book the vehicle that fits your group and luggage; if more people or bags arrive than were booked, we may not be able to carry them, or a larger vehicle may be needed at its price.
Child seats (infant, toddler and booster) are available at no extra charge — tell us the children's ages when booking so the right seat is fitted. All vehicles are non-smoking.
8. Delays and journey times
Journey times shown on the site are estimates. We plan pickups with a sensible margin, but traffic, weather, road closures and other events outside our control can cause delays. For departures, please book a pickup time that leaves enough margin for check-in and security. We are not responsible for missed flights, trains or connections caused by circumstances beyond our control, and our liability for any journey is limited to the price paid for it. Nothing in these terms limits liability that cannot be limited by law.
9. Conduct in the vehicle
Drivers may refuse to carry, or may end the journey for, any passenger who is abusive, intoxicated to the point of being a risk, or who puts the driver or the vehicle in danger; the fare remains payable. Passengers are responsible for damage they cause to the vehicle and for any cleaning it needs as a result.
10. Your data
We use your details only to arrange and confirm your transfer, as described in our privacy policy.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. This does not affect your statutory rights as a consumer.
12. Contact
Questions about these terms: booking@bristolride.com or WhatsApp +44 7904 060865.